Frequently Asked Questions

Delivery times vary based on the item and your location. Typically, in-stock items are delivered within 4-6 weeks. Custom or backordered items may take longer, and you will be notified of the estimated delivery date at the time of purchase.

We offer free standard shipping on some items over $6000. This will be detailed in the product price and information. For orders below this threshold, shipping costs are calculated at checkout based on your location and the size of the item.

Yes, once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website.

Our furniture is made from high-quality materials, including solid wood, metal, and resin. Specific materials used in each piece are detailed in the product description on our website.

Yes, all our items are handmade, so each piece is unique. If you wish to customize an item or replicate a sold piece, we will work closely with you to create a similar design. Our team will be in direct contact with you throughout the process to ensure we meet your specific needs and preferences.

Care instructions vary by material and product. Detailed care guidelines are provided with each item and are also available on our website under the “Care Instructions” section.

Yes, we offer a limited warranty on most of our furniture items. The warranty covers manufacturing defects and varies by product. Specific warranty details can be found on the product page and in the warranty information section of our website.

You can contact our customer service team via email or chat within our working hours, which are 9 AM to 5 PM EST, Monday to Friday. A team member will respond to your inquiry by email or phone within the next 24 hours or the next available business day.

We accept all major credit and debit cards, and PayPal.

Every article is hand made according to customer preferences, what you see online is a perfect example of what you will receive.

Yes. At Artisan Atelier, sustainability is at the heart of our craftsmanship philosophy.
Our pieces are handcrafted in Honduras using responsibly sourced, naturally fallen, or ethically harvested precious woods such as Guanacaste and Cedar. We work directly with artisans who follow traditional, low-impact woodworking methods — no mass production, no industrial waste, and no synthetic overprocessing.

Every piece is created using:

• Locally sourced hardwoods from regulated suppliers.

• Small-batch, handmade production, reducing environmental footprint.

• Natural finishes and oils whenever possible.

• Waste-minimizing practices, where leftover wood is repurposed for smaller pieces or artisan projects.

Because each item is handmade, our production process supports local families, reforestation efforts, and long-term sustainability within our communities.

If you have specific questions about the materials used in a piece, we’re always happy to share more details.

Before purchasing, we always recommend taking a few simple measurements to ensure your new piece fits perfectly:

1. Measure your space:
   • Use a tape measure to note the width, depth, and height of the area where you plan to place your furniture.

   • Leave at least 2–3 inches of clearance on each side for ease of movement and ventilation.

2. Check entry access:
   • Measure your doorways, hallways, elevators, and staircases to confirm the piece can pass through during delivery.

3. Compare with product dimensions:
   • You’ll find exact measurements listed in every product description on our website.

   • Each piece is handcrafted, so minor variations (up to 1 inch) may occur, as this is part of the authenticity of handmade art.

4. Use masking tape:
   • Mark the furniture’s footprint on your floor with masking tape — it’s a simple way to visualize how it will fit in your space.

If you’re unsure, our Artisan Atelier team is happy to assist. Send us your room measurements or a short video of your space, and we’ll guide you in choosing the ideal size and design.

Artisan Atelier Production & Shipping Policy

By placing your order, you acknowledge and agree to the following:

• Handmade production time – Each product is handcrafted individually for you. Production takes approximately 4 to 5 weeks from the moment your order is confirmed.
• Shipping process – Once completed, your order is shipped to our Miami warehouse. From there, the shipping method you selected (UPS, FedEx, DHL, or USPS) will be activated.
• Delivery timeline – The shipping option you chose (One Day, Three Day, or Standard) applies only after your product arrives at our Miami warehouse, not during the production period.
• Order updates – You will receive weekly email notifications with the status of your order (production, completion, packaging, export, Miami arrival).
• Tracking number – A tracking number will be provided once your order enters the U.S. for final delivery.

Notify us within 48 hours
Send us photos or a short video of the damage so our team can assess the issue quickly.

1. We handle everything for you

Depending on the situation, we will:

• • Repair the piece,

  • Replace it with a new one (handcrafted again for you), or

  • Issue a refund if repair or replacement isn’t possible.

2. No extra cost to you
All shipping and return costs associated with damage are covered by Artisan Atelier.

3. Premium packaging guarantee
Every item is packed using reinforced materials, foam protection, and corner guards to prevent damage in transit — but if something goes wrong, you’re fully protected.

Our goal is to make sure your handmade piece arrives in perfect condition and becomes part of your home for years to come.

Yes. All Artisan Atelier furniture deliveries within the United States include premium white-glove service at no additional cost.

This means:

1. Room-of-choice delivery
   Our delivery team will bring your handcrafted piece directly into the room you select — not just the front door.

2. Careful placement
   The team will place the furniture exactly where you want it, ensuring it’s positioned safely and correctly.

3. Basic setup
   If the piece requires simple assembly (such as attaching legs or bases), the delivery team will handle it for you.

4. Packaging removal
   All packaging materials are removed and taken away, leaving your space clean and ready to enjoy.

For oversized or custom pieces, we’ll contact you in advance to confirm access points (doors, staircases, elevators) to ensure a smooth delivery experience.

Our goal is to make receiving your handcrafted furniture as seamless and stress-free as possible.

Yes. We recommend that you or an authorized adult be present during delivery to ensure a smooth and secure handoff of your handcrafted piece.

Here’s why:

1. White-glove service requires access
   Our delivery team will bring your furniture into your home, place it in the room of your choice, and handle basic setup, which requires someone to be there.

2. Inspection and confirmation
   Being present allows you to confirm that the piece arrived in perfect condition and is placed exactly where you want it.

3. Signature required
   For your protection, most deliveries require a signature to confirm receipt.

If you can’t be home, you may designate another adult to receive the delivery on your behalf. Just let us know in advance so we can coordinate with our logistics team.

Yes. Our white-glove delivery service is fully equipped to deliver to apartments, condominiums, and homes with stairs, both indoors and outdoors.

Here’s what to expect:

1. Stair delivery included
   Our team can safely carry your handcrafted furniture up one or multiple flights of stairs.

2. Room-of-choice placement
   Whether you live on the first floor or the eighth, your piece will be placed in the exact room you choose.

3. Advance coordination
   If your building has:
   • narrow staircases,

   • tight turns,

   • elevator size limits, or

   • restricted access windows,
     Just let us know in advance so we can prepare the appropriate team.

4. No extra fees for standard stairs
   Regular stair deliveries are included in your service.
   Only exceptional situations (e.g., hoisting through windows) may require special arrangements.

Our goal is to make receiving your Artisan Atelier piece effortless — no matter where you live.