Returns & Exchanges

The Artisan Atelier LLC policy ensures that you have complete peace of mind when making a purchase on our website, in the event that your item:

• Does not arrive

• Is broken during transit

• Is entirely different than what you purchased

With the exception of:

• Some made-to-order items (noted as non-refundable in the Returns and Cancellations section of the product description)

• Orders where Free Local Pickup or Seller Managed Local Delivery were selected:

  • Upon inspection, if you decide not to move forward with the purchase, you or your agent must refuse the item at the time of pickup/delivery from the seller.

  • Once you have taken possession of the item, all sales are final.

All sales are final 48 hours after delivery.

Additional Notes for International Orders:
International or cross-border returns may require different processes depending on the countries between which the item is shipping to/from. The buyer is responsible for any applicable duties or customs fees on cross-border orders.

For approved returns:

• The buyer is responsible for the full cost of return packing and shipping.

To request a return or notify us that you did not accept the item at pickup or delivery, please email us at sales@artisan-atelier.com and include your order number and the reason for your return request.